Refund and Cancellation Policy

Class cancellation or rescheduling requests must be submitted at least 3 hours before the booked class. Therapy cancellation or rescheduling requests require at least 6 hours' notice. Retreat changes must be requested at least 2 weeks before the retreat start date. Changes remain subject to availability and confirmation.

Late arrivals, missed sessions, no-shows, or incomplete participation may not be eligible for refund or credit unless specifically approved by Zelosity.

Quarterly studio memberships may pause 10 consecutive classes. Two-month studio memberships may pause 5 consecutive classes. Monthly memberships cannot be paused.

Members can pause from the dashboard after accepting the pause terms. Studio staff can also apply a pause. Approved paused classes are carried into the next month and validity is extended by one month.

Therapy sessions last 60–90 minutes depending on client needs. A single session is ₹2,500; 8 sessions are ₹16,000 with 2-week validity; 12 sessions are ₹24,000 with 3-week validity.

For a medical emergency, either therapy package may be extended up to a maximum total validity of 6 weeks, subject to studio-manager approval.

The couple package is valid for 30 days and covers one-hour sessions Monday–Friday, excluding national holidays and festival closures.

Package validity is extended only for studio closures on national holidays and festivals. These closure extensions are separate from the membership-pause entitlements listed above.

Refund eligibility depends on the service type, notice period, provider costs, venue or retreat commitments, payment gateway rules, and whether the service has already started or been delivered.

Approved refunds may be partial or full. Any payment gateway fees, bank charges, taxes, non-refundable deposits, or already-incurred costs may be deducted where applicable.

The retreat booking amount is non-refundable. Registration for domestic retreats closes one week before the retreat begins.

The specific cancellation and refund terms shared at the time of booking or confirmation will take priority for those offerings.

When payments are made online, approved refunds are processed through the same payment method where possible and may take additional business days to reflect in the original payment account.

Refund references and refunded amounts may be recorded for operational tracking. Final settlement timing depends on the payment provider and banking network.

To request a cancellation, reschedule, or refund, contact Zelosity with your booking name, email, service, preferred date, payment reference if available, and reason for the request.

This policy may be updated as the Zelosity website and services evolve.